Complaint and Suggestion Procedure

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" height=100 BGCOLOR="#3399FF" TEXT="#080000"> <div> <B>OAK HOLLOW ESTATES HOMEOWNERS ASSOCIATION</B><FONT SIZE="1" COLOR="#000000" FACE="Signature" ><B> <STYLE TYPE="text/css"> A:link{ text-decoration: none; color:#000000 } A:visited{ text-decoration: none; color=000000 } A:hover{ text-decoration: underline; color=FFFFFF; background-color=4D4DFF } </STYLE>  </B></FONT></div> <div> <A HREF="index.htm" TARGET="_top" TITLE="OAK HOLLOW ESTATES HOMEOWNERS ASSOCIATIO">H</A><A HREF="index.htm" TARGET="_top" TITLE="OAK HOLLOW ESTATES HOMEOWNERS ASSOCIATIO">ome</A>         <A HREF="policy.htm" TARGET="_top" TITLE="Policy Guidance Handbook">Policy Guidance Handbook Introduction</A></div> <div> <A HREF="financial.htm" TARGET="_top" TITLE="Financial">Financial</A>   |   <A HREF="lrplanning.htm" TARGET="_top" TITLE="Long Range Planning">Long Range Planning</A>   |   <A HREF="acc.htm" TARGET="_top" TITLE="Architectural Control">Architectural Control</A>   |   <A HREF="lotcare.htm" TARGET="_top" TITLE="Care and Appearance of Lot and Structure">Care and Appearance of Lot and Structure</A>   |   <A HREF="auxstructures.htm" TARGET="_top" TITLE="Auxiliary Structures">Auxiliary Structures</A>   |   <A HREF="fencing.htm" TARGET="_top" TITLE="Fencing">Fencing</A>   |   <A HREF="sportsequip.htm" TARGET="_top" TITLE="Recreational/Sports Equipment">Recreational/Sports Equipment</A>   |   <A HREF="parking.htm" TARGET="_top" TITLE="Parking">Parking</A>   |   <A HREF="newsletter.htm" TARGET="_top" TITLE="Newsletter and Homeowner Directory">Newsletter and Homeowner Directory</A>   |   <B>Complaint and Suggestion Procedure</B>   |   <A HREF="pool.htm" TARGET="_top" TITLE="Pool Rules">Pool Rules</A>   |   <A HREF="rental.htm" TARGET="_top" TITLE="Rental or Leasing of Your Home">Rental or Leasing of Your Home</A>   |   <A HREF="contr_rules.htm" TARGET="_top" TITLE="Contractor Rules and Regulations">Contractor Rules and Regulations</A></div> <div> </div> </td> </tr><tr> <td valign="top" height=380 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <I><B>Complaint and Suggestion Procedure</B></I><FONT SIZE="1" COLOR="#0000FF" FACE="StageCoach" > <html> <body> <script language="JavaScript">  </script> </body> </html>  </FONT></div> <div> <B>Prescribing Directive:  </B><FONT SIZE="3" COLOR="#000000" FACE="Arial" >Article IV, OHHA By-laws</FONT></div> <bR> <div> A. The Board of Directors is the organizational element responsible for oversight and enforcement of the OHHA By-Laws and CC&Rs.</div> <bR> <div> B. Complaints and suggestions by OHHA residents may be submitted in writing (letter or e-mail), over the phone, or in person to any board member. Letters may be deposited in the mailbox at the Community Center.</div> <bR> <div> C. Residents need not identify themselves in their correspondence. If the resident chooses to be identified, but requests confidentiality in the handling of the complaint, the Board of Directors will make every effort to respect those wishes.</div> <bR> <div> D. The Board of Directors will act promptly on any complaint or suggestion.</div> <bR> <div> E. When appropriate, a written response will be provided to the resident who made the complaint or suggestion. Likewise, when appropriate, the Board of Directors will cause an article addressing the subject of the complaint/suggestion to be placed in the OHHA newsletter.</div> <bR> <div> <A HREF="pool.htm" TARGET="_top" TITLE="Pool Rules">Next Policy</A></div> <bR> </td> </tr></table></body>